Xsite MANAGE allows wireless access to machine control systems without requiring a site visit. You can view the machine control system on your screen and even operate it remotely in real-time. To maximize the return on your machine control investment, the equipment must remain ready for use at all times.
With remote support, your local Xsite® dealer can guide you or troubleshoot issues without visiting the site.
Remote support is available for all Xsite® systems.
As an Organization Admin, you can provide remote support to your organization's machines via the Support Requests tab. 
<h3 style="text-align: start;">Step-by-step instructions</h3>
<ul>
<li style="text-align: left;">The operator must request remote support by pressing simultaneously brightness control buttons (-/+).&nbsp;&nbsp;</li>
</ul>
<img alt="undefined" src="https://cdn.livechat-static.com/api/file/kb/file/12272355/21ef7162ef-dae69242be64336ddbf4.png" style="float: none; height: undefined; width: undefined;">
&nbsp;
<ul>
<li>The Support Request will appear in the Organization Workspace with the following metadata:
<ul>
<li>Machine name</li>
<li>DBSN</li>
<li>Age</li>
<li>Status</li>
<li>Reserved for</li>
<li>Remote support buttons
<ul>
<li>Connect (Give remote support)</li>
<li>Close (Close suppor request)</li>
</ul>
</li>
<li>The machine has been online since [date/time].</li>
</ul>
</li>
</ul>
<img src="https://cdn.livechat-files.com/api/file/kb/file/12272355/e314691a37-89838831a7aeda02e504.png">
<ul>
<li style="text-align: left;">As an Organization Admin, click the Connect button, and the remote support viewport will open in a new tab</li>
<ul>
<li style="text-align: left;">Hotkeys</li>
<ul>
<li>Reload (reload viewport overview)</li>
<li>Task Manager (open Task Manager)</li>
<li>NovaShell (Open NovaShell menu in the viewport)</li>
<li>End support (close support request)&nbsp;</li>
</ul>
</ul>
</ul>
 <img src="https://cdn.livechat-files.com/api/file/kb/file/12272355/b061b41c90-4c7cd01688c0c792ea54.png">
&nbsp;

Xsite MANAGE allows wireless access to machine control systems without requiring a site visit. You can view the machine control system on your screen and even operate it remotely in real-time.

To maximize the return on your machine control investment, the equipment must remain ready for use at all times.

With remote support, your local Xsite® dealer can guide you or troubleshoot issues without visiting the site.

Remote support is available for all Xsite® systems.

As an Organization Admin, you can provide remote support to your organization's machines via the Support Requests tab.




STEP-BY-STEP INSTRUCTIONS

 * The operator must request remote support by pressing simultaneously brightness control buttons (-/+).  



 

 * The Support Request will appear in the Organization Workspace with the following metadata:
   * Machine name
   * DBSN
   * Age
   * Status
   * Reserved for
   * Remote support buttons
     * Connect (Give remote support)
     * Close (Close suppor request)
   * The machine has been online since [date/time].



 * As an Organization Admin, click the Connect button, and the remote support viewport will open in a new tab
    * Hotkeys
       * Reload (reload viewport overview)
       * Task Manager (open Task Manager)
       * NovaShell (Open NovaShell menu in the viewport)
       * End support (close support request) 




 

Support Requests in Organization 