<p>If you are reporting an issue to, we would like to have following details to troubleshoot the problem.&nbsp;&nbsp;</p>
<h2><strong>Description</strong></h2>
<ol>
<li>Include a description of the issue.</li>
<li>Which workspace in Xsite Manage.</li>
<li>Day</li>
<li>Time&nbsp;</li>
</ol>
<h2><strong>Workspace url</strong></h2>
<ol>
<li>Click the address bar<strong> </strong>of your browser.</li>
<li>Copy and paste the link with description.&nbsp;&nbsp;</li>
</ol>
<img style="float:none;height: undefined;width: undefined" alt="undefined" src="https://cdn.livechat-files.com/api/file/kb/file/12272355/5bd969b83f-bc784c0ca0767a0936de.png">
<h2>A screenshot of the workspace</h2>
<ol>
<li>Please take a <strong>full-size screenshot</strong> of your browser and attach the screenshot with the description.&nbsp;</li>
</ol>
<img style="float:none;height: undefined;width: undefined" alt="undefined" src="https://cdn.livechat-files.com/api/file/kb/file/12272355/4f06e69730-6203523bb490b9c8de88.png">
<p><em>*Full-size screenshot will help us understand your issue right away so we can efficiently help you.   </em></p>
<h2>Internet browser´s network logs&nbsp;</h2>
<ol>
<li>Press <strong>fn + F12</strong> to open the browser developer tools in <strong>Google Chrome</strong> or <strong>Firefox</strong>.</li>
<li>Choose <strong>Network</strong> tab, tick the box <strong>Preserve logs</strong>.&nbsp;</li>
<li>Reload the page.&nbsp;</li>
<li>Try to reproduce the issue again.</li>
<li>Scroll network logs to see any errors.<strong> Error color is in red.</strong>&nbsp;&nbsp;</li>
<li>And take a <strong>full-size screenshot</strong> of your browser with <strong>error logs</strong> and attach the screenshot with the description.&nbsp;&nbsp;</li>
</ol>
<img style="float:none;height: undefined;width: undefined" alt="undefined" src="https://cdn.livechat-files.com/api/file/kb/file/12272355/a907deb244-bb1a425889f2ed3bd76b.png">
<p></p>


If you are reporting an issue to, we would like to have following details to troubleshoot the problem.  
Description
Include a description of the issue.
Which workspace in Xsite Manage.
Day
Time 
Workspace url
Click the address bar of your browser.
Copy and paste the link with description.  
 
A screenshot of the workspace
Please take a full-size screenshot of your browser and attach the screenshot with the description. 
 
*Full-size screenshot will help us understand your issue right away so we can efficiently help you.   
Internet browser´s network logs 
Press fn + F12 to open the browser developer tools in Google Chrome or Firefox.
Choose Network tab, tick the box Preserve logs. 
Reload the page. 
Try to reproduce the issue again.
Scroll network logs to see any errors. Error color is in red.  
And take a full-size screenshot of your browser with error logs and attach the screenshot with the description.  
 


How to report a bug for troubleshooting?

Where to find DBSN number? 

User permissions